Access any services through the official website
Always use the official web page (www.rba.hr) to access the Internet banking service and make sure that a protected security protocol is used.
Check if the Internet address line begins with https://, confirming that your Internet browser and Bank´s web server communicate using a protected encrypted channel.
Lock icon means that the web page is signed by a security certificate (Verified by: VeriSign, Inc.).
Antivirus program and personal firewall
Make sure to use anti-virus protection and personal firewall and keep your computer regulary maintaned.
Passwords and locking
Use strong passwords and lock your computer if you are not going to use it for a while.
When devising your passwords, it is recommended to use sentences instead of words, as well as letters, numerals and special characters.
Suspicious e-mails and content
Do not open e-mails from unknown senders and those of suspicious content.
Do not reply to e-mails asking you to send your PIN or similar information.
The Bank will never ask you for:
• a PIN used for any RBA card or authentication device
• credit card security code
• to install a tool sent via e-mail
• date, time and amount or MAC address on log-in to RBA iDIREKT
Do not follow links and do not open attachments in such messages, do not run or install additional software.
Further advice and recommendations for unhampered use of Internet services and protection of your personal data can be found on Croatian Banking Association (available only in Croatian).