Everything you need to know about your personal data in business with the bank

The General Data Protection Regulation of the European Union (GDPR) will be implemented from 25th May 2018.


In providing our services we have applied strict rules to keep your personal data protected to the utmost extent. By implementing the new General Data Protection Regulation, we continue to protect and use your personal information with an additional level of security and strict rules of privacy along with a very transparent data processing procedure.

Basic information

  • What is the GDPR?

    What is the GDPR?

    The GDPR (General Data Protection Regulation) refers to the protection of natural persons with regard to the processing of personal data and on the free movement of such data to the effect of better level of protection of the rights and freedoms of natural persons with regard to the processing and movement of such data. The Regulation is applicable in all countries of the European Union.

  • What does the GDPR mean to you?

    What does the GDPR mean to you?

    The GDPR allows you, as an individual, a higher level of the rights and freedoms with regard to the processing and movement of your personal data. Every company that in any way collects your personal data is obligated to provide you with an intelligible and transparent explanation of the purpose for such data collection, the intended use and the storage period of such data.  

Personal data


What kind of personal data do we collect?

- basic personal data 
- socio-demographic data
- employment data
- information on the selected communication channels with RBA, including marketing
- business relationship data concerning you as an RBA client
- credit debt data and payment discipline with other credit institutions


Your Consent for Personal Data Processing and Use


Use the opportunities we offer you!

To all our clients we wish to provide equal access to opportunities and information from which they can benefit.
Most of our clients have decided on that already and have access to all the opportunities, because their consent statements are still valid. 
Check in any RBA branch if you are also one of them!

By signing the consent on data processing and use, you personally decide whether you wish to agree to your personal data being used for the purpose of specially created individualized offers, as to receiving information on the latest campaigns and more favourable offers. You can sign the consent statement at any RBA branch, and should you change your mind later on, you can just as easily withdraw your consent. 

Obrada osobnih podataka u DOR sustavu


Informacije o obradi osobnih podataka u DOR sustavu

DOR sustav je sustav razmjene podataka o klijentima koji nisu ispunili svoju dospjelu obvezu u roku, u kojem kao korisnici sudjeluju kreditne institucije i financijske institucije koje su članice grupa kreditnih institucija u Republici Hrvatskoj.

RBA, kao jedan od korisnika DOR sustava, ako se za to ispune preduvjeti, obrađuje vaše osobne podatke u DOR sustavu na način da razmjenjuje podatke o neispunjavanju dospjelih obveza s drugim korisnicima tog sustava. 

Više informacija pročitajte u dokumentu Informacije o obradi osobnih podataka u DOR sustavu.

More information


Personal Data Protection Officer

In case you have any additional questions regarding personal data protection, feel free to contact our Personal Data Protection Officer at the following e-mail address: zastita-osobnih-podataka@rba.hr or by post at the address Raiffeisenbank Austria d.d., Magazinska cesta 69, 10000 Zagreb, Attn.: Personal Data Protection Officer.