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MAKE CHAT WITH THE BANK POSSIBLE: RAIA your virtual assistance

Whenever you have a question about RBA products and services, send a message to the RAIA virtual assistance, which will reply to you immediately with all information available.

Web

For general inquiries about RBA products and services, write to us in the chat on the bank's website.

mojaRBA

For inquiries about RBA products and services you personally use, write to us in the chat via mojaRBA mobile banking app.

What is RAIA?

RAIA is the RBA virtual assistance, an innovative digital tool that functions as your personal banking assistant. It is accessible always for sending and receiving messages, much like when you communicate on mobile devices or social media. Unlike the usual communication with messages where you exchange messages with actual persons, the RAIA virtual assistance is a program developed to provide you with fast and accurate information about various RBA products and services.

What if you do not see the chat icon?

At the bottom of the website, look for Cookie Preferences and accept cookies. On this link, you can read more information about cookies.

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How can RAIA help you?

If you access the RAIA virtual assistance via:

  • our website – you can get information that is publicly available on the RBA website, as well as in the publicly available RBA documents. Our team continuously adds new topics and answers in the RAIA VA knowledge database.
  • mojaRBA application – in addition to the publicly available information, you can get also personalized information that refers to your RBA products and services.

Why chat to the RAIA virtual assistance?

Chatting with the virtual assistance allows you a faster and more simple access to information. Just type in your topic of interest in the chat window, either on our website or in mojaRBA mobile banking, and start chatting. 

At the end, please fill out the survey. Your feedback will play an essential role in the further development of the service, for thousands of users. 

What if the RAIA virtual assistance does not have an answer?

If RAIA does not know the answer to your question, you can call our Contact center agents directly.

Then, talking to an agent, you can get an answer to your specific question.

Contact center agents are available:

  • on workdays from 8:00 to 20:00 hours, and
  • on Saturdays from 8:00 to 13:00 hours.

Sundays and official holidays are non-working days.