What is Premium DIRECT?
We present Premium DIRECT!
A simpler and more advanced way of communicating and doing business with the bank, which allows co-operation with the personal banker without you coming to the branch in person.
Through modern technology, by choosing the Premium DIRECT service as the communication channel between you and your personal banker, you will conduct much of your business via video calls (meetings), e-mail, chat or telephone. Any documentation requiring your signature will be delivered to you personally and at a previously agreed time.
With Premium DIRECT save your precious time, realize your requests faster and minimize your visits to the branch!
Advantages of Premium banking from the coziness of your home or office
Worry not about the traffic jam and finding parking – hold a video call meeting with your banker.
Faster realization of your requests
With your banker, you will arrange to resolve any of your requests as well as contract any new products and services corresponding to your needs and long-term financial plan easily, without coming to the branch.
Documentation to your doorstep
Documentation will be delivered for signing by our courier, directly to the location of your choice.
How do you get a Premium DIRECT service?
The Premium DIRECT service is included in all Premium packages.
When contracting a Premium package, point out that you would like to activate communication with a Premium DIRECT personal banker and your appointed banker will contact you proposing a time for your first introductory video call.
It is important to note that the Premium DIRECT service is currently available only in the area of the City of Zagreb but extending it also to other towns is planned. Therefore, feel free to request a meeting so that we may contact you immediately upon activating this service in your town.
Technical requirements for a video call
- Video Call via computer
Windows PC: x86-compatible CPU with minimum 2,33 GHz or Intel Atom™ with minimum 1,6 GHz for Netbooks; OS: Microsoft Windows XP, Windows Vista, Windows 7, Windows 8.x, Windows 10; minimum 512 MB RAM, 128 MB graphic memory; Adobe Flash 12 min; supported browsers: Internet Explorer 11.0 min, Mozilla Firefox 5 min, Google Chrome, Opera version 12 min, Microsoft Edge; camera, microphone, headset
Linux PC: x86-compatible CPU with minimum 2,33 GHz or Intel Atom™ with minimum 1,6 GHz for Netbooks; OS: Linux, eg. Red Hat Enterprise Linux (RHEL) 5.6, openSUSE® 11.3 min ili Ubuntu 10.04 min; minimum 512 MB RAM (recommended 1 GB for Notebook), 128 MB graphic memory; Adobe Flash 12 min (Flash in Linux is only supported for Google Chrome); supported browsers: Google Chrome version 50 min, Opera version 20 min; camera, microphone, headset
Mac OS: Intel Core Duo-Processor with minimum 1,83 GHz; Mac OS X version 10.6 and higher; min 512 MB RAM, 128 MB graphic memory; Adobe Flash 12 min; browsers which run Flash: Safari 5 and higher, Mozilla Firefox, Google Chrome, Opera version 12; browsers with installed WebRTC: Google Chrome version 50 min, Opera version 20 min, Safari version 11 min; camera, microphone, headset
- Video Call via mobile phone or tablet
Android: Android 4.1 min; 2-core/4-core CPU; Chrome Browser ili App SDK with installed WebRTC; minimum one camera
iOS: iOS 7 or subsequent version; iPhone 5/5S/6/6+/7/7+ or subsequent version; iPod Touch 5 or subsequent version; iPad 2/3/4/ Air/Mini or subsequent version; Safari Browser version 11 min ili App SDK with WebRTC technology; minimum one camera
Make a video call to your Premium Direct personal banker!
Try out the simplicity of the new service and make a video call to our Premium Direct bankers.
A green dot is displayed next to the banker available for taking the call.
Before calling, check whether your computer or mobile device meets the technical conditions so as to prevent any difficulties in communication. Click Dial to make the video call and read the General Terms and Conditions. Enter your name and surname, confirm to be familiar with the General Terms and Conditions for Premium DIRECT Service Use and start the video call.
Premium DIRECT Service is available Mondays to Fridays from 9 a.m. to 5 p.m.
IMPORTANT NOTICE: As an exeption, from 23 March 2020, Premium DIRECT Service is available Mondays, Tuesdays, Thursdays and Fridays from 8 a.m. to 3 p.m. and Wednesdays from 10 a.m. to 5 p.m.